An investigation of B2C internet commerce: e-service quality's impact on satisfaction, attitudes and behaviours
Carlson, Jamie, O'Cass, Aron
Optimizing the online channel in professional sport to create trusting and loyal consumers: the role of the professional sports team brand and service quality
Examining the effects of perceived web innovateness in e-retailing.
E-government in Singapore: critical success factors
National treasures: Joss Whedon's assembling of exceptional Avengers
McDowell, John C.
Examining the drivers of individuals trust in online e-services: the role of innovation and off-line branding
O'Cass, Aron, Carlson, Jamie
An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model
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