Examining the effects of perceived web innovateness in e-retailing.
Carlson, Jamie, O'Cass, Aron
Creating compelling e-service encounters: examining e-service attributes and flow
Stakeholders' views on self-regulation to protect consumers in e-retailing
An e-retailing assessment of perceived website-service innovativeness: implications for website quality evaluations, trust, loyalty and word of mouth
O'Cass, Aron, Carlson, Jamie
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