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Customer engagement behaviours in social media: capturing innovation opportunities

- Carlson, Jamie, Rahman, Mohammad, Voola, Ranjit, De Vries, Natalie

Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets

- Ahrholdt, Dennis C., Carlson, Jamie, O'Cass, Aron

Transformative service research at the BoP: the case of Etawa goat farmers in Indonesia

- Dean, Alison, Indrianti, Nur

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