Your selections:
The role of business process management (BPM) as a mediator between employee job satisfaction and customer satisfaction in the hospitality industry in Hong Kong and Macau
The internet, consumer empowerment and marketing strategies
- Pires, Guilherme D., Stanton, John, Rita, Paulo
The impact of customer loyalty programs and mediating factors on store loyalty in the supermarket industry
The dynamics of exploring future market potential of genetically modified foods
Retail sales explanations: resolving unsatisfactory sales encounters
- Dunning, Jarrad, O'Cass, Aron, Pecotich, Anthony
On the value relevance of customer satisfaction. Multiple drivers and multiple markets
- Raithel, Sascha, Sarstedt, Marko, Scharf, Sebastian, Schwaiger, Manfred
- Tuyet-Mai, Nguyen, Malik, Ashish
Factors affecting customer retention in internet banking among Hong Kong professionals and business practitioners
- Carlson, Jamie, O'Cass, Aron
Differentiating between service quality and relationship quality in cyberspace
- Keating, Byron, Rugimbana, Robert, Quazi, Ali
Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong
- Lau, Tommy, Cheung, Man Lai, Pires, Guilherme D., Chan, Carol
Customer satisfaction with commercial airlines: the role of perceived safety and purpose of travel
- Ringle, Christian M., Sarstedt, Marko, Zimmermann, Lorenz
Cultural values, service quality expectations and customer satisfaction: evidence from generational cohorts in Malaysia
Conceptualising the application of relationship marketing orientation to the internal business environment
- Pires, Guilherme, Cheung, Rachel Shuk Yee
Antecedents of consumers' brand loyalty for high technology products
- Almansour, Hussain, Luo, Suhuai, Lin, Yuqing
A new service-quality model to enhance customer retention in the Hong Kong fast-food restaurant industry
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