A new service-quality model to enhance customer retention in the Hong Kong fast-food restaurant industry
Antecedents of consumers' brand loyalty for high technology products
Conceptualising the application of relationship marketing orientation to the internal business environment
Factors affecting customer retention in internet banking among Hong Kong professionals and business practitioners
The impact of customer loyalty programs and mediating factors on store loyalty in the supermarket industry
The role of business process management (BPM) as a mediator between employee job satisfaction and customer satisfaction in the hospitality industry in Hong Kong and Macau
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