Brand trust: an Australian replication of a two-factor structure
Examining the antecedents of group-oriented travel behaviour to large-scale events: a conceptual model and propositions
Achieving customer satisfaction via market orientation, brand orientation, and customer empowerment: evidence from Australia
Exploring marketing effectiveness via market orientation, resource possession and marketing capability
The role of customer community in value co-creation for third places: an example of senior citizens
Creating a foundation for generic skills by embedding information literacy in commencing student assessment tasks
Using service logic to interpret customers' experiences during call centre interactions.
Examining the effects of the offline corporate brand and online e-service delivery on consumer trust in e-retailing
Creating compelling e-service encounters: examining e-service attributes and flow
Business and consumer communication via online social networks: a preliminary investigation.
Naming brands: implications for children's brand awareness
Group think or effective data collection? Conducting survey research with children
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