Achieving customer satisfaction via market orientation, brand orientation, and customer empowerment: evidence from Australia
Brand trust: an Australian replication of a two-factor structure
Business and consumer communication via online social networks: a preliminary investigation.
Creating a foundation for generic skills by embedding information literacy in commencing student assessment tasks
Creating compelling e-service encounters: examining e-service attributes and flow
Examining the antecedents of group-oriented travel behaviour to large-scale events: a conceptual model and propositions
Examining the effects of the offline corporate brand and online e-service delivery on consumer trust in e-retailing
Exploring marketing effectiveness via market orientation, resource possession and marketing capability
Group think or effective data collection? Conducting survey research with children
Naming brands: implications for children's brand awareness
The role of customer community in value co-creation for third places: an example of senior citizens
Using service logic to interpret customers' experiences during call centre interactions.
Are you sure you would like to clear your session, including search history and login status?