An analysis of the airport experience from an air traveler perspective
Using service logic to redefine exchange in terms of customer and supplier participation
The role of customer community in value co-creation for third places: an example of senior citizens
Using service logic to interpret customers' experiences during call centre interactions.
Does technology use affect university students' perception of value?
Different educational delivery modes: meeting students' needs
Student perceptions of the educational quality provided by different delivery modes
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