A conceptual framework to manage e-loyalty in business-to-consumer e-commerce

- Carlson, Jamie, Sinnappan, Suku, Kriz, Anton

A data-driven approach to reverse engineering customer engagement models: towards functional constructs

- de Vries, Natalie Jane, Carlson, Jamie, Moscato, Pablo

A hierarchical model of perceived value of group-oriented travel experiences to major events and its influences on satisfaction and future group-travel intentions

- Carlson, Jamie, Rosenberger III, Philip J., Rahman, Mohammad M.

Advancing a conceptual model for understanding the drivers of group-oriented travel behaviour to large-scale events

- Carlson, Jamie, Rosenberger III, Phillip, Rahman, Mohammad

An analysis of group-travel motivations for major social-orientated events

- Regan, Nicole, Rosenberger III, Philip. J., Carlson, Jamie

An e-retailing assessment of perceived website-service innovativeness: implications for website quality evaluations, trust, loyalty and word of mouth

- O'Cass, Aron, Carlson, Jamie

An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model

- O'Cass, Aron, Carlson, Jamie

An examination of not-for-profit stakeholder networks for relationship management: a small-scale analysis on social media

- Wyllie, Jessica, Lucas, Benjamin, Carlson, Jamie, Kitchens, Brent, Kozary, Ben, Zaki, Mohamed

An examination of the moderating effects in the group travel satisfaction-loyalty relationship

- Rosenberger III, P. J., Rahman, Mohammad, Carlson, Jamie

An investigation of B2C internet commerce: e-service quality's impact on satisfaction, attitudes and behaviours

- Carlson, Jamie, O'Cass, Aron

Assessing customers' perceived value of the online channel of multichannel retailers: a two country examination

- Carlson, Jamie, O'Cass, Aron, Ahrholdt, Dennis

Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences

- Carlson, Jamie, O'Cass, Aron

Creating compelling e-service encounters: examining e-service attributes and flow

- Carlson, Jamie, O'Cass, Aron

Cultivating group-oriented travel behaviour to major events: assessing the importance of customer-perceived value, enduring event involvement and attitude towards the host destination

- Carlson, Jamie, Rosenberger III, Philip J., Rahman, Mohammad M.

Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators

- Carlson, Jamie, O'Cass, Aron

Does sexual-stimuli intensity and sexual self-schema influence female consumers' reactions toward sexualised advertising? An Australian perspective

- Wyllie, Jessica, Carlson, Jamie, Rosenberger III, Philip J.

Engagement in motion: exploring short term dynamics in page-level social media metrics

- Lucas, Benjamin, Arefin, Ahmed Shamsul, de Vries, Natalie Jane, Berretta, Regina, Carlson, Jamie, Moscato, Pablo

Engaging Gen Y customers in online brand communities: a cross-national assessment

- Carlson, Jamie, Rahman, Syed Mahmudur, Rahman, Mohammad M., Wyllie, Jessica, Voola, Ranjit

Examining determinants of cross buying behaviour in retail banking

- Tung, Brian, Carlson, Jamie

Examining factors affecting mobile social media customer-to-customer interactions in real-time service encounters

- Lucas, Ben, Carlson, Jamie