New insights into consumer loyalty of website-services: the quadratic effect of flow
Carlson, Jamie, Ahrholdt, Dennis, Sridharan, Ramaswami, Simatupang, Togar
Assessing customers' perceived value of the online channel of multichannel retailers: a two country examination
Carlson, Jamie, O'Cass, Aron, Ahrholdt, Dennis
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