Examining the drivers of individuals trust in online e-services: the role of innovation and off-line branding
- Creator: O'Cass, Aron , Carlson, Jamie
- Resource Type: book chapter
- Date: 2009
A model of service quality, price satisfaction, image rating, overall satisfaction, repurchase intention and positive word of mouth in private higher education organisations in Singapore
- Creator: Siew, Ngung Chia
- Resource Type: thesis
- Date: 2013
Online word-of-mouth and mobile product reviews: an experimental investigation of the mediating role of mobile self efficacy
- Creator: Furner, Christopher P. , Zinko, Robert A. , Zhu, Zhen , McDowell, William , Dalton, Adam
- Resource Type: conference paper
- Date: 2014
The influence of information overload on the development of trust and purchase intention based on online product reviews in a mobile vs. web environment: an empirical investigation
- Creator: Furner, Christopher P. , Zinko, Robert A.
- Resource Type: journal article
- Date: 2017
Customer engagement behaviors: The role of service convenience, fairness and quality
- Creator: Roy, Sanjit Kumar , Shekhar, Vaibhav , Lassar, Walfried M. , Chen, Tom
- Resource Type: journal article
- Date: 2018