Enhancing service loyalty: the roles of delight, satisfaction, and service quality
- Creator: Ahrholdt, Dennis C. , Gudergan, Siegfried P. , Ringle, Christian M.
- Resource Type: journal article
- Date: 2017
Factors associated with the quality of mental health services and consumers' functionality using tertiary-based services
- Creator: Badu, Eric , O'Brien, Anthony P. , Mitchell, Rebecca , Osei, Akwasi
- Resource Type: journal article
- Date: 2022
Client-contractor relations on construction projects in Ghana
- Creator: Baiden, Bernard Kofi , Agyekum, Kofi , Atuahene, Bernard Tuffour
- Resource Type: journal article
- Date: 2018
The impact of service failure on brand credibility
- Creator: Bougoure, Ursula Sigrid , Russell-Bennett, Rebekah , Fazal-E-Hasan, Syed , Mortimer, Gary
- Resource Type: journal article
- Date: 2016
Acceptability of real-time video counselling compared to other behavioural interventions for smoking cessation in rural and remote areas
- Creator: Byaruhanga, Judith , Wiggers, John , Paul, Christine , Byrnes, Emma , Mitchell, Aimee , Lecathelinais, Christophe , Tzelepis, Flora
- Resource Type: journal article
- Date: 2020
Assessing customers' perceived value of the online channel of multichannel retailers: a two country examination
- Creator: Carlson, Jamie , O'Cass, Aron , Ahrholdt, Dennis
- Resource Type: journal article
- Date: 2015
Understanding communal and individual customer experiences in group-oriented event tourism: an activity theory perspective
- Creator: Carlson, Jamie , Rahman, Mohammad M. , Rosenberger III, Philip , Holzmüller, Harmut H.
- Resource Type: journal article
- Date: 2016
Parents' knowledge, attitudes, use of pain relief methods and satisfaction related to their children's postoperative pain management: a descriptive correlational study
- Creator: Chng, Hui Yi , He, Hong-Gu , Chan, Sally Wai-Chi , Liam, Joanne Li Wee , Zhu, Lixia , Cheng, Karis Kin Fong
- Resource Type: journal article
- Date: 2015
A study of consumers’ upgrade intention of high-technology products
- Creator: Chow, Winn Wing-Yiu
- Resource Type: thesis
- Date: 2017
Development and psychometric testing of the satisfaction with Cultural Simulation Experience Scale
- Creator: Courtney-Pratt, Helen , Levett-Jones, Tracy , Lapkin, Samuel , Pitt, Victoria , Gilligan, Conor , Van der Riet, Pamela , Rossiter, Rachel , Jones, Donovan , Everson, Naleya
- Resource Type: journal article
- Date: 2015
The relationship between patient-centered care and outcomes in specialist drug and alcohol treatment: a systematic literature review
- Creator: Davis, Esther L. , Kelly, Peter J. , Deane, Frank P. , Baker, Amanda L. , Buckingham, Mark , Degan, Tayla , Adams, Sarah
- Resource Type: journal article
- Date: 2020
Programmes targeting student retention/success and satisfaction/experience in higher education: A systematic review
- Creator: Eather, Narelle , Mavilidi, Myrto F. , Sharp, Heather , Parkes, Robert
- Resource Type: journal article
- Date: 2022
Monitoring trends in student satisfaction
- Creator: Grebennikov, Leonid , Shah, Mahsood
- Resource Type: journal article
- Date: 2013
Telehealth sounds a bit challenging, but it has potential: participant and physiotherapist experiences of gym-based exercise intervention for Achilles tendinopathy monitored via telehealth
- Creator: Hasani, F. , Malliaras, P. , Haines, T. , Munteanu, S. E. , White, J. , Ridgway, J. , Nicklen, P. , Moran, A. , Jansons, P.
- Resource Type: journal article
- Date: 2021
A randomized controlled trial of the effectiveness of an educational intervention on outcomes of parents and their children undergoing inpatient elective surgery: study protocol
- Creator: He, Hong-Gu , Zhu, Lixia , Chan, Wai-Chi Sally , Xiao, Chunxiang , Klainin-Yobas, Piyanee , Wang, Wenru , Cheng, Kin Fong Karis , Luo, Nan
- Resource Type: journal article
- Date: 2015
Sustainable residential aged care: the influence of environment on carer work satisfaction and stress
- Creator: Hilaire, T. , Brewer, G. , Gajendran, T.
- Resource Type: conference paper
- Date: 2013
Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
- Creator: Kuppelwieser, Volker G. , Sarstedt, Marko
- Resource Type: journal article
- Date: 2014
Testing of a model evaluating e-Government portal acceptance and satisfaction
- Creator: Lai, Cora Sio Kuan , Pires, Guilherme
- Resource Type: conference paper
- Date: 2009
Influences on Macao's e-government portal adoption
- Creator: Lai, Cora Sio Kuan , Pires, Guilherme
- Resource Type: journal article
- Date: 2010
Testing of a model evaluating e-government portal acceptance and satisfaction
- Creator: Lai, Cora Sio Kuan , Pires, Guilherme
- Resource Type: journal article
- Date: 2010