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Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets

Advancing food well-being in poverty through intersectionality

Go with the flow: engineering flow experiences for customer engagement value creation in branded social media environments

Enhancing brand relationship performance through customer participation and value creation in social media brand communities

A conceptual framework to manage e-loyalty in business-to-consumer e-commerce

Understanding communal and individual customer experiences in group-oriented event tourism: an activity theory perspective

Investigating the relationships between e-service quality, product involvement and flow on behavioural intentions of e-services

Creating compelling e-service encounters: examining e-service attributes and flow

Nothing but net!: A study of the information content in Australian professional basketball websites

Examining the relationships between attributes of e-service performance, brand involvement, attitudes and website loyalty: implications for e-service brand management

Examining the formation of website attitudes toward multi-channel retailers through service branding and website capabilities

Managing web site performance taking account of the contingency role of branding in multi-channel retailing

Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media

Examining the effects of the offline corporate brand and online e-service delivery on consumer trust in e-retailing

An investigation of B2C internet commerce: e-service quality's impact on satisfaction, attitudes and behaviours

Engaging Gen Y customers in online brand communities: a cross-national assessment

Advancing a conceptual model for understanding the drivers of group-oriented travel behaviour to large-scale events

A hierarchical model of perceived value of group-oriented travel experiences to major events and its influences on satisfaction and future group-travel intentions

Customer engagement with brands in social media platforms Configurations, equifinality and sharing

Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators

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