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- McDonnell, Anthony, Boyle, Brendan, Bartram, Timothy, Stanton, Pauline, Burgess, John
- McDonnell, Anthony, Boyle, Brendan, Stanton, Pauline, Bartram, Timothy, Burgess, John
Finding their voice: call centre employees in a continuous service context
- Burgess, John, Connell, Julia, McDonnell, Anthony
Overcoming the challenge of “fuzzy” assessment and feedback
- Boyle, Brendan, Mitchell, Rebecca, McDonnell, Anthony, Sharma, Narender, Biswas, Kumar, Nicholas, Stephen
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