Student perceptions of the educational quality provided by different delivery modes
Different educational delivery modes: meeting students' needs
Does technology use affect university students' perception of value?
Using service logic to interpret customers' experiences during call centre interactions.
The role of customer community in value co-creation for third places: an example of senior citizens
Using service logic to redefine exchange in terms of customer and supplier participation
An analysis of the airport experience from an air traveler perspective
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