Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets

- Ahrholdt, Dennis C., Carlson, Jamie, O'Cass, Aron

What drives higher active customer engagement in luxury brands’ social media? Measurement and contingencies

- Aldhamiri, Ali, Carlson, Jamie, Vilches-Montero, Sonia, Rahman, Syed Mahmudur, Gudergan, Siegfried P.

Advancing food well-being in poverty through intersectionality

- Ashik, Farhan, Voola, Archana, Voola, Ranjit, Carlson, Jamie, Wyllie, Jessica

Scroll, Stop, Shop: Decoding impulsive buying in social commerce

- Azad Moghddam, Hamed, Carlson, Jamie, Wyllie, Jessica, Mahmudur Rahman, Syed

Creating compelling e-service encounters: examining e-service attributes and flow

- Carlson, Jamie, O'Cass, Aron

Assessing customers' perceived value of the online channel of multichannel retailers: a two country examination

- Carlson, Jamie, O'Cass, Aron, Ahrholdt, Dennis

Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators

- Carlson, Jamie, O'Cass, Aron

Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media

- Carlson, Jamie, Rahman, Mohammad M., Taylor, Alexander, Voola, Ranjit

Customer engagement with brands in social media platforms Configurations, equifinality and sharing

- Carlson, Jamie, Gudergan, Siegfried P., Gelhard, Carsten, Rahman, Mohammad Mahfuzur

Enhancing brand relationship performance through customer participation and value creation in social media brand communities

- Carlson, Jamie, Wyllie, Jessica, Rahman, Mohammad M., Voola, Ranjit

Go with the flow: engineering flow experiences for customer engagement value creation in branded social media environments

- Carlson, Jamie, de Vries, Natalie Jane, Rahman, Mohammad M., Taylor, Alex

A hierarchical model of perceived value of group-oriented travel experiences to major events and its influences on satisfaction and future group-travel intentions

- Carlson, Jamie, Rosenberger III, Philip J., Rahman, Mohammad M.

Examining the interrelationships of relationship quality, customer loyalty and cross buying behaviour in the Hong Kong retail banking industry

- Carlson, Jamie, Tung, Brian

Advancing a conceptual model for understanding the drivers of group-oriented travel behaviour to large-scale events

- Carlson, Jamie, Rosenberger III, Phillip, Rahman, Mohammad

Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences

- Carlson, Jamie, O'Cass, Aron

Examining the formation of website attitudes toward multi-channel retailers through service branding and website capabilities

- Carlson, Jamie, O'Cass, Aron

An investigation of B2C internet commerce: e-service quality's impact on satisfaction, attitudes and behaviours

- Carlson, Jamie, O'Cass, Aron

Nothing but net!: A study of the information content in Australian professional basketball websites

- Carlson, Jamie, Rosenberger III, Philip J., Muthaly, Siva

Super 12 rugby union: comparing the information content and infotainment usage in Australian, New Zealand and South African Super 12s website

- Carlson, Jamie, Rosenberger III, Philip J., Paynter, John

A conceptual framework to manage e-loyalty in business-to-consumer e-commerce

- Carlson, Jamie, Sinnappan, Suku, Kriz, Anton