Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets

- Ahrholdt, Dennis C., Carlson, Jamie, O'Cass, Aron

Advancing food well-being in poverty through intersectionality

- Ashik, Farhan, Voola, Archana, Voola, Ranjit, Carlson, Jamie, Wyllie, Jessica

Go with the flow: engineering flow experiences for customer engagement value creation in branded social media environments

- Carlson, Jamie, de Vries, Natalie Jane, Rahman, Mohammad M., Taylor, Alex

Enhancing brand relationship performance through customer participation and value creation in social media brand communities

- Carlson, Jamie, Wyllie, Jessica, Rahman, Mohammad M., Voola, Ranjit

A conceptual framework to manage e-loyalty in business-to-consumer e-commerce

- Carlson, Jamie, Sinnappan, Suku, Kriz, Anton

Understanding communal and individual customer experiences in group-oriented event tourism: an activity theory perspective

- Carlson, Jamie, Rahman, Mohammad M., Rosenberger III, Philip, Holzmüller, Harmut H.

Investigating the relationships between e-service quality, product involvement and flow on behavioural intentions of e-services

- Carlson, Jamie, O'Cass, Aron

Creating compelling e-service encounters: examining e-service attributes and flow

- Carlson, Jamie, O'Cass, Aron

Nothing but net!: A study of the information content in Australian professional basketball websites

- Carlson, Jamie, Rosenberger III, Philip J., Muthaly, Siva

Examining the relationships between attributes of e-service performance, brand involvement, attitudes and website loyalty: implications for e-service brand management

- Carlson, Jamie, O'Cass, Aron

Examining the formation of website attitudes toward multi-channel retailers through service branding and website capabilities

- Carlson, Jamie, O'Cass, Aron

Managing web site performance taking account of the contingency role of branding in multi-channel retailing

- Carlson, Jamie, O'Cass, Aron

Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media

- Carlson, Jamie, Rahman, Mohammad M., Taylor, Alexander, Voola, Ranjit

Examining the effects of the offline corporate brand and online e-service delivery on consumer trust in e-retailing

- Carlson, Jamie, O'Cass, Aron

An investigation of B2C internet commerce: e-service quality's impact on satisfaction, attitudes and behaviours

- Carlson, Jamie, O'Cass, Aron

Engaging Gen Y customers in online brand communities: a cross-national assessment

- Carlson, Jamie, Rahman, Syed Mahmudur, Rahman, Mohammad M., Wyllie, Jessica, Voola, Ranjit

Advancing a conceptual model for understanding the drivers of group-oriented travel behaviour to large-scale events

- Carlson, Jamie, Rosenberger III, Phillip, Rahman, Mohammad

A hierarchical model of perceived value of group-oriented travel experiences to major events and its influences on satisfaction and future group-travel intentions

- Carlson, Jamie, Rosenberger III, Philip J., Rahman, Mohammad M.

Customer engagement with brands in social media platforms Configurations, equifinality and sharing

- Carlson, Jamie, Gudergan, Siegfried P., Gelhard, Carsten, Rahman, Mohammad Mahfuzur

Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators

- Carlson, Jamie, O'Cass, Aron