Organisational responses to consumer complaints on Facebook business pages: the effect on consumer behaviours and attitudes
- Creator: Armstrong, Christine Louise Lucie
- Resource Type: thesis
- Date: 2021
Contemporary developments in marketing channel literature and the implications for the determinants of international student choice
- Creator: Farraway, Stacey
- Resource Type: thesis
- Date: 2018
Employee behaviour and relationship quality: impact on customers
- Creator: Beatson, Amanda , Lings, Ian , Gudergan, Siegfried
- Resource Type: journal article
- Date: 2008
Rethinking customer expectations of service quality: are call centres different?
- Creator: Dean, Alison M.
- Resource Type: journal article
- Date: 2004
An exploratory perspective of service brand associations
- Creator: O'Cass, Aron , Grace, Debra
- Resource Type: journal article
- Date: 2003