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Your selections:
Organisational responses to consumer complaints on Facebook business pages: the effect on consumer behaviours and attitudes
- Armstrong, Christine Louise Lucie
Contemporary developments in marketing channel literature and the implications for the determinants of international student choice
- Farraway, Stacey
A research framework for examining customer participation in value co-creation: applying the service dominant logic to the provision of living support services to oncology day-care patients
- Rehman, Muqqadas, Dean, Alison M., Pires, Guilherme D.
Employee behaviour and relationship quality: impact on customers
- Beatson, Amanda, Lings, Ian, Gudergan, Siegfried
Rethinking customer expectations of service quality: are call centres different?
- Dean, Alison M.
An exploratory perspective of service brand associations
- O'Cass, Aron, Grace, Debra
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