Return on Investment of Complaint Management: A Review and Research Agenda
- Creator: Carlson, Jamie , Sourdin, Tania , Armstrong, Christine , Watts, Martin , Carlyle, Tanya
- Resource Type: journal article
- Date: 2023
Retail sales explanations: resolving unsatisfactory sales encounters
- Creator: Dunning, Jarrad , O'Cass, Aron , Pecotich, Anthony
- Resource Type: journal article
- Date: 2004