Enhancing service loyalty: the roles of delight, satisfaction, and service quality
- Creator: Ahrholdt, Dennis C. , Gudergan, Siegfried P. , Ringle, Christian M.
- Resource Type: journal article
- Date: 2017
Using PLS path modeling for assessing hierarchical construct models: guidelines and empirical illustration.
- Creator: Wetzels, Martin , Odekerken-Schröder, Gaby , van Oppen, Claudia
- Resource Type: journal article
- Date: 2009