CONAN: Diagnosing Batch Failures for Cloud Systems

- Li, Liqun, Zhang, Xu, Zhang, Dongmei, He, Shilin, Kang, Yu, Zhango, Hongyu, Ma, Mingyu, Dang, Yingnong, Xu, Zhangwei, Rajmohan, Saravan, Lin, Qingwei

Fast Outage Analysis of Large-Scale Production Clouds with Service Correlation Mining

- Wang, Yaohui, Li, Guozheng, Xu, Zhangwei, Zhao, Pu, Qiao, Bo, Li, Liqun, Zhang, Xu, Lin, Qingwei, Wang, Zijian, Kang, Yu, Zhou, Yangfan, Zhang, Hongyu, Gao, Feng, Sun, Jeffrey, Yang, Li, Lee, Pochian

Fighting the Fog of War: Automated Incident Detection for Cloud Systems

- Li, Liqun, Zhang, Xu, Gao, Feng, Yang, Li, Lin, Qingwei, Rajmohan, Saravanakumar, Xu, Zhangwei, Zhang, Dongmei, Zhao, Xin, Zhang, Hongyu, Kang, Yu, Zhao, Pu, Qiao, Bo, He, Shilin, Lee, Pochian, Sun, Jeffrey

How long will it take to mitigate this incident for online service systems?

- Wang, Weijing, Chen, Junjie, Xu, Zhangwei, Dang, Yingnong, Zhang, Dongmei, Yang, Lin, Zhang, Hongyu, Zhao, Pu, Qiao, Bo, Kang, Yu, Lin, Qingwei, Rajmohan, Saravanakumar, Gao, Feng

How incidental are the incidents? Characterizing and prioritizing incidents for large-scale online service systems

- Chen, Junjie, Zhang, Shu, He, Xiaoting, Lin, Qingwei, Zhang, Hongyu, Hao, Dan, Kang, Yu, Gao, Feng, Xu, Zhangwei, Dang, Yingnong, Zhang, Dongmei

How to mitigate the incident? An effective troubleshooting guide recommendation technique for online service systems

- Jiang, Jiajun, Lu, Weihai, Chen, Junjie, Lin, Qingwei, Zhao, Pu, Kang, Yu, Zhang, Hongyu, Xiong, Yingfei, Gao, Feng, Xu, Zhangwei, Dang, Yingnong, Zhang, Dongmei

Identifying linked incidents in large-scale online service systems

- Chen, Yujun, Yang, Xian, Dong, Hang, He, Xiaoting, Zhang, Hongyu, Lin, Qingwei, Chen, Junjie, Zhao, Pu, Kang, Yu, Gao, Feng, Xu, Zhangwei, Zhang, Dongmei

Towards Intelligent Incident Management: Why We Need It and How We Make It

- Chen, Zhuangbin, Kang, Yu, Li, Liqun, Zhang, Xu, Zhang, Hongyu, Xu, Hui, Zhou, Yangfan, Yang, Li, Sun, Jeffrey, Xu, Zhangwei, Dang, Yingnong, Gao, Feng, Zhao, Pu, Qiao, Bo, Lin, Qingwei, Zhang, Dongmei, Lyu, Michael R.

An Empirical Investigation of Incident Triage for Online Service Systems

- Chen, Junjie, He, Xiaoting, Lin, Qingwei, Xu, Yong, Zhang, Hongyu, Hao, Dan, Gao, Feng, Xu, Zhangwei, Dang, Yingnong, Zhang, Dongmei

Continuous incident triage for large-scale online service systems

- Chen, Junjie, He, Xiaoting, Lin, Qingwei, Zhang, Hongyu, Hao, Dan, Gao, Feng, Xu, Zhangwei, Dang, Yingnong, Zhang, Dongnei

Outage Prediction and Diagnosis for Cloud Service Systems

- Chen, Yujun, Zhang, Hongyu, Xu, Zhangwei, Dang, Yingnong, Yang, Xian, Lin, Qingwei, Zhang, Dongmei, Dong, Hang, Xu, Yong, Li, Hao, Kang, Yu, Gao, Feng