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Carlyle, Tanya

1Australia 1complaint management 1complaints 1complaints (Administrative procedure) 1consumer complaints - Government policy 1customer experience 1dispute resolution (Law) 1rate of return 1return on investment 1systematic literature review

1McGeoch, David

Date

12021 12023

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1Australia 1complaint management 1complaints 1complaints (Administrative procedure) 1consumer complaints - Government policy 1customer experience 1dispute resolution (Law) 1rate of return 1return on investment 1systematic literature review

1McGeoch, David

Date

12021 12023

Title
Creator
Date

Return on Investment of Complaint Management: A Review and Research Agenda

- Carlson, Jamie, Sourdin, Tania, Armstrong, Christine, Watts, Martin, Carlyle, Tanya

Creator: Carlson, Jamie , Sourdin, Tania , Armstrong, Christine , Watts, Martin , Carlyle, Tanya
Resource Type: journal article
Date: 2023

Measuring Effective Complaint Handling by Government

- Sourdin, Tania, Carlson, Jamie, Watts, Martin, Armstrong, Christine, Carlyle, Tanya, McGeoch, David

Creator: Sourdin, Tania , Carlson, Jamie , Watts, Martin , Armstrong, Christine , Carlyle, Tanya , McGeoch, David
Resource Type: journal article
Date: 2021

1

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English (Australia)
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