Enhancing service loyalty: the roles of delight, satisfaction, and service quality
- Creator: Ahrholdt, Dennis C. , Gudergan, Siegfried P. , Ringle, Christian M.
- Resource Type: journal article
- Date: 2017
What drives customer loyalty? Nonlinear effects of customer delight and satisfaction on loyalty and the moderating role of service experience
- Creator: Ahrholdt, Dennis C. , Gudergan, Siegfried P. , Ringle, Christian M.
- Resource Type: conference paper
- Date: 2016
Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets
- Creator: Ahrholdt, Dennis C. , Carlson, Jamie , O'Cass, Aron
- Resource Type: conference paper
- Date: 2013