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Enhancing service loyalty: the roles of delight, satisfaction, and service quality

- Ahrholdt, Dennis C., Gudergan, Siegfried P., Ringle, Christian M.

What drives customer loyalty? Nonlinear effects of customer delight and satisfaction on loyalty and the moderating role of service experience

- Ahrholdt, Dennis C., Gudergan, Siegfried P., Ringle, Christian M.

Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets

- Ahrholdt, Dennis C., Carlson, Jamie, O'Cass, Aron

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