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1agent-based model 1agent-based modelling 1call centre 1call stream generation 1emergency services 1emergency services call centre 1time series

1Chivers, William J.

Date

12008 12009

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1agent-based model 1agent-based modelling 1call centre 1call stream generation 1emergency services 1emergency services call centre 1time series

1Chivers, William J.

Date

12008 12009

Title
Creator
Date

Simulating the call streams to an emergency services call centre

- Lewis, Bruce G., Herbert, Ric D.

Creator: Lewis, Bruce G. , Herbert, Ric D.
Resource Type: conference paper
Date: 2009

Modelling service levels in a call centre with an agent-based model

- Lewis, Bruce G., Herbert, Ric D., Chivers, William J.

Creator: Lewis, Bruce G. , Herbert, Ric D. , Chivers, William J.
Resource Type: conference paper
Date: 2008

1

English (Australia)
English (Australia)
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