- Title
- Developments in the call centre sector: an overview
- Creator
- Burgess, John; Connell, Julia
- Relation
- Developments in the Call Centre Industry: Analysis, Changes and Challenges p. 1-18
- Relation
- http://www.taylorandfrancis.com/books/details/9780415357029
- Publisher
- Routledge
- Resource Type
- book chapter
- Date
- 2006
- Description
- This chapter provides an overview and summary of the chapters within the book. First, the editors place the call centre industry into context, before outlining some of the reasons why call centres have attracted so much academic interest. The next section presents the structure of the book before drawing conclusions.
- Subject
- call centres; development; management; autonomy
- Identifier
- http://hdl.handle.net/1959.13/923667
- Identifier
- uon:9784
- Identifier
- ISBN:9780415357029
- Language
- eng
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