- Title
- A patient-focused business model: contradiction in terms? (editorial)
- Creator
- Perry, Lin
- Relation
- Journal of Advanced Nursing Vol. 65, Issue 5, p. 921
- Publisher Link
- http://dx.doi.org/10.1111/j.1365-2648.2009.05022.x
- Publisher
- Wiley
- Resource Type
- journal article
- Date
- 2009
- Description
- Worldwide, healthcare organizations are being challenged to deliver patient services with fewer nurses and increasingly scarce resources. Simultaneously, service users are becomingly increasing knowledgeable and confident in articulating their views and needs, and funding bodies now expect services to meet quality indicators. This situation is not new, although the recent financial environment has sharpened the focus. It is an increasing imperative that healthcare providers adopt and demonstrate rational frameworks for service review and redesign.
- Subject
- healthcare; patient services; redesign services; business models
- Identifier
- http://hdl.handle.net/1959.13/808969
- Identifier
- uon:7801
- Identifier
- ISSN:0309-2402
- Language
- eng
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