- Title
- Introduction: call centres, the networked economy and the value chain
- Creator
- Rainnie, Al; Barrett, Rowena; Burgess, John; Connell, Julia
- Relation
- Journal of Industrial Relations Vol. 50, Issue 2, p. 195-208
- Publisher Link
- http://dx.doi.org/10.1177/0022185607087897
- Publisher
- Sage Publications
- Resource Type
- journal article
- Date
- 2008
- Description
- In July 2006, members of Monash University’s Australian Centre for Research in Employment and Work (ACREW) joined with colleagues from King’s College London to hold a conference focused on ‘Socially responsive, socially Journal of Industrial Relations responsible approaches to employment and work’ (DeCieri et al., 2006). One of the five conference streams was devoted to work and employment in call centres and was organized by the lead author of this introduction (Rainnie). This special edition of the JIR includes a number of articles from that stream.
- Subject
- call centres; labour organization; networks; value chain
- Identifier
- uon:5412
- Identifier
- http://hdl.handle.net/1959.13/43292
- Identifier
- ISSN:0022-1856
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