- Title
- Stakeholders' views on self-regulation to protect consumers in e-retailing
- Creator
- Ha, Huong
- Relation
- Journal of Electronic Commerce in Organizations Vol. 15, Issue 3, p. 83-103
- Publisher Link
- http://dx.doi.org/10.4018/JECO.2017070105
- Publisher
- I G I Global
- Resource Type
- journal article
- Date
- 2017
- Description
- This article explores the views of e-consumers, e-retailers and other stakeholders (government agencies, industry and consumer associations), regarding self-regulation to protect e-consumers. Primary data were collected from three web-based surveys. A total of 166, 28 and 20 responses from e-consumers, e-retailers and other stakeholders, respectively, were collected. Descriptive statistics and content analysis were used to analyse the data. The findings suggest that e-consumers and other stakeholders did not favour self-regulation, whereas as e-retailers preferred to adopt self-regulation to protect e-consumers.
- Subject
- e-retailing; e-retailer; e-consumer protection; self regulation; e-consumers
- Identifier
- http://hdl.handle.net/1959.13/1396127
- Identifier
- uon:33997
- Identifier
- ISSN:1539-2937
- Language
- eng
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