- Title
- Where was HRM? The crisis of public confidence in Australia's banks
- Creator
- Montague , A.; Larkin, R.; Burgess, J.
- Relation
- Asia Pacific Human Resource Management and Organisational Effectiveness: Impacts on Practice p. 67-85
- Publisher Link
- http://dx.doi.org/10.1016/B978-0-08-100643-6.00004-X
- Publisher
- Elsevier
- Resource Type
- book chapter
- Date
- 2016
- Description
- Globally the banking and finance sector has been rocked by a series of scandals that culminated in the global financial crisis (GFC) that witnessed the collapse of banks, economies and the personal lives of millions worldwide. At the core of this catastrophic event was a failure of international and national financial regulations and a range of nefarious practices across the financial sector. Australia was one of the few countries that were only mildly impacted by the GFC. However, even in Australia there was a systems failure in client and corporate governance that pre-dated the GFC. While remaining profitable, Australian banks suffered from reputational loss and adverse publicity, symptomatic of a failure of ethical standards and ethical enforcement. While these organisations met one of the criteria of performance (profits), in terms of their behaviour and treatment of some clients they were far from effective in their operations. This chapter examines the activities of two major Australian banks to highlight the failure of HRM systems to address reputational risk and the ethical behaviour of employees or to service the needs of clients.
- Description
- 1st ed.
- Subject
- Australia; banking; corporate social responsibility; ethical behaviour; human resource management; organisational effectiveness; reputational risk
- Identifier
- http://hdl.handle.net/1959.13/1326429
- Identifier
- uon:25430
- Identifier
- ISBN:9780081006436
- Language
- eng
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