- Title
- A review of mediation in the Irish construction industry: critical success factors in competencies and processes
- Creator
- Spillane, John P.; Oyedele, Lukumon O.; von Meding, Jason K.; Konanahalli, Ashwini; Hande, Evelyn
- Relation
- RICS COBRA 2011. RICS COBRA 2011: Proceedings of the Construction, Building and Real Estate Conference (Salford, UK 12-13 September, 2011) p. 117-126
- Relation
- http://site.cibworld.nl/db/publication/browserecord.php?-action=browse&-recid=1288
- Publisher
- Royal Institution of Chartered Surveyors (RICS)
- Resource Type
- conference paper
- Date
- 2011
- Description
- The construction industry notoriously excels at dispute creation - both in Ireland and world wide. This paper exams mediation in the Irish construction industry based around critical success factors in the competencies and processes required by mediators operating in the construction industry. Through conducting the relevant analysis, it was possible to extract and outline the resulting critical success factors in process and competencies of mediators in the Irish construction industry. This was achieved through a review of the literature, followed by detailed interviews from industry experts to elicit and highlight the core competencies required. To aid in the study, qualitative analysis using mind mapping software was adopted, thus assisting the identification of the key factors. Following analysis, facilitative mediation was identified as best suited for the industry in question; recommendations and experience were key for mediator selection and five and six factors were identified for mediator skills and mediation critical success factors respectively. The results returned are similar to those determined by authors in other countries and provide a good reference point for the development the industry. By following the findings of this report mediators and parties in dispute can improve processes and be more successful in outcomes. In this study the author shows that mediation is an effective and appropriate method of resolving disputes within the Irish construction industry.
- Subject
- alternative dispute resolution; core competencies; critical success factors; Irish construction industry; mediation
- Identifier
- http://hdl.handle.net/1959.13/1056189
- Identifier
- uon:15998
- Identifier
- ISBN:9781907842191
- Language
- eng
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