Taw, Ly Wen, Paramasivam, Shamala, Libert, Alan Reed, Darmi, Ramiza Binti, Jalaluddin, Ilyana Binti. Malaysian Association of Applied Linguistics; 2021. Hotel Responses to Online Reviews: The Opening and Closing Move Structures in Rapport Management.

Taw, Ly Wen, Libert, Alan R., Paramasivam, Shamala. Language Institute of Thammasat University; 2022. Building Virtual Rapport with Emotion Expressions: Hotel Responses to Positive Online Reviews.

Taw, Ly Wen, Paramasivam, Shamala, Libert, Alan, Moskovsky, Christo, Jalaluddin, Ilyana, Darmi, Ramiza. Penerbit Universiti Kebangsaan Malaysia,National University of Malaysia Press; 2022. Managing Virtual Rapport on TripAdvisor: Discourse in Hotel Responses to Negative Online Reviews.