Armstrong, Christine, Kulczynski, Alicia, Brennan, Stacey. Routledge; 2021. Cue the complaint: the visual cues of Facebook business pages and their influence on consumer complaint behaviour.
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Armstrong, Christine, Kulczynski, Alicia, Brennan, Stacey. Emerald; 2021. For all to see: social risk and observable complaining on Facebook.
Carlson, Jamie, Sourdin, Tania, Armstrong, Christine, Watts, Martin, Carlyle, Tanya. Sage; 2023. Return on Investment of Complaint Management: A Review and Research Agenda.