Employee behaviour and relationship quality: impact on customers
- Creator: Beatson, Amanda , Lings, Ian , Gudergan, Siegfried
- Resource Type: journal article
- Date: 2008
Using a mobile device to enhance customer trust in the security of remote transactions
- Creator: Al-Dala'in, Thair , Luo, Suhuai , Summons, Peter
- Resource Type: conference paper
- Date: 2008
Rethinking customer expectations of service quality: are call centres different?
- Creator: Dean, Alison M.
- Resource Type: journal article
- Date: 2004