A review of recent advances in Internet of Things-based customer relationship management to improve customer satisfaction and loyalty in the airline industry
- Creator: Almansour, Hussain , Luo, Suhuai , Lin, Yuqing
- Resource Type: journal article
- Date: 2024
Customer relationship management and firm performance
- Creator: Coltman, Tim , Devinney, Timothy M. , Midgley, David F.
- Resource Type: journal article
- Date: 2011
Examining the firm's value creation process: a managerial perspective of the firm's value offering strategy and performance
- Creator: O'Cass, Aron , Ngo, Liem Viet
- Resource Type: journal article
- Date: 2011
Mediating role of relationship quality in online services
- Creator: Keating, Byron W. , Alpert, Frank , Kriz, Anton , Quazi, Ali
- Resource Type: journal article
- Date: 2011
Customer relationship management: examining the central proposition in the online context
- Creator: Keating, Bryon
- Resource Type: thesis
- Date: 2006