Frontline employees' views on organizational factors that affect the delivery of service quality in call centers
- Creator: Dean, Alison M. , Rainnie, Al
- Resource Type: journal article
- Date: 2009
Introduction: call centres, the networked economy and the value chain
- Creator: Rainnie, Al , Barrett, Rowena , Burgess, John , Connell, Julia
- Resource Type: journal article
- Date: 2008
Symbolic analysts in the new economy: call centres in less favoured regions
- Creator: Dean, Alison , Rainnie, Al
- Resource Type: book chapter
- Date: 2005