The Civil Aviation Safety Authority of Australia (CASA) is in the process of regulating Human Factors training in the Australian aviation industry. Crew Resource Management (CRM) is a well-established application of Human Factors knowledge and as an error management and risk avoidance tool has given the industry opportunity to examine operational behaviours and the relationship of less favourable behaviours to accident causality. The identified behaviours can provide a guide for further training and development of standard operating procedures. The industry requires valid and reliable methodology to measure behaviours that evaluate behaviour using behavioural marking scales known as Behavioural Markers. The data collation possible with these measures can provide auditable data for safety measurement and training needs. This paper reports the results of a survey, conducted in 2002, of a sample of CRM practitioners in the Australian Airline industry. The survey sought their personal opinions on the proposed regulatory changes; their knowledge, skills and attitude to both CRM and Behavioural measures; and comment on the regulators’ role and suggestions for implementation. The results provide a snap shot of practitioner perceived skills and knowledge in evaluating CRM training and perceived organisational characteristics that resist change. Results indicate that measurement of CRM behaviours as a guide to safety is a well accepted concept and that although practitioners feel comfortable with their knowledge of Behavioural Markers they do not have the same confidence in the depth of knowledge in their respective organisations. The practitioners feel that organisational knowledge; culture and training cultures will hinder implementation. The practitioners also indicate less confidence in their skills for behavioural measures and assessor qualifications. CASA’s role is viewed as supportive and allowing autonomy of operators in the implementation and transition phases.
Sixth International Aviation Psychology Symposium. Setting the Standards: Proceedings of the Sixth International Australian Aviation Psychology Symposium (Sydney 1-5 December, 2003)